Exchanges are easy at HAPPYPANTS.com.au
How to request an Exchange
In order to request an exchange you must complete both steps:
- STEP 1
- Complete the Exchange Request Form
- STEP 2
- Post the Happy Pants products you want exchanged to:
Attn: Customer Service
PO BOX 768
North Lakes QLD 4509 Australia
You may prepay return postage costs online directly on the Exchange request form. Otherwise, you must include a prepaid return bag for us to fulfil your exchange. Please make sure the appropriate return postage is provided.
Once your Happy Pants products are received, it will take 2 to 3 business days for your request to be processed, you will then receive a confirmation number by email.
Happy Pants products are not mass produced this means that we cannot guarantee an exchange in the same colour, size, specification. Exchanges are subject to availability.
Note that orders with discount codes or promotions may not be available for an exchange.
Aussie Happy Pants reserves the right to accept or decline an exchange request.
Things about my exchange request that I should know
If for any reason you are dissatisfied with your purchase, we will gladly help you with an exchange. We are happy to accept your exchange request within 21 days from your order date. All postage costs are the responsibility of the buyer.
We will try our best to exchange the item as requested, however, if the item is out of stock, unavailable or in special cases we will give you credit on Aussie Happy Pants Online Store for the cost of the product.
Returned Happy Pant products must be in their original condition, unused with tags still attached and must be must be accompanied by an Exchange request Form and prepaid return postage.
Please note we do not generally offer refunds, we are happy to offer you an exchange or credit. Every case is evaluated individually. If you wish to receive a refund for any reason please contact us immediately, we will consider your case within 2 to 4 days.
If you claim to have received faulty products please contact us immediately, take a couple of photos of the product and return the unused products along with the original packing and tags still on to: PO BOX 768 North Lakes QLD 4509. We will evaluate your case and will respond to you within 2 weeks.
Please note that postage costs are not refundable.